Our Refund policy.
As a member of the Spending Planners Institute it is our aim to please, but we realise that no matter how hard we try and no matter how good we believe our product to be, there is always the possibility that someone won’t be happy with their experience.
Just so everyone’s clear, we don’t provide refunds if you’re not ‘getting it’ (see Agreement 3 of our 10 Agreements – Terms and Conditions Policy) or because you didn’t show up.
You have full access to all of our educational materials, coaches and the Spending Planner software. A refund will be considered within the first 30 days only if we aren’t delivering the program as reasonably agreed, or our program does not perform in the way we’ve described it.
We get it – sometimes stuff happens and life gets in the way – but, to be clear, refunds are not available due to ‘stuff happening’. If a particular life circumstance such as illness, tragedy, travel, pregnancy, etc prevents you from completing the program as intended, we want to be as flexible as we can, without our team burdening unfair costs (as per the first Agreement in our 10 Agreements Terms & Conditions Policy). Please see Agreement 9 for our approach to dealing with difficult life circumstances should they come up.
Software – The software we use is provided via a small monthly access fee. Access to the software and the monthly payment can be cancelled at any time but a refund is not possible.
Consultation & Spending Plan set-up – There is no refund on the initial consultation or spending plan set up fee, unless as described above.
Monitoring Program – There is no refund on the monthly monitoring program offered but the monthly payments can be cancelled and the service discontinued at any time after our initial agreement has ended with 30 days notice in writing.